Privacy Policy

This Privacy Policy outlines how Titan Seed Bank (“the Organization” or “we”) collects, uses, and discloses your Personal Information when you visit or make purchases through the Titan Seed Bank website. This policy applies only to US customers.

COLLECTING PERSONAL INFORMATION

When you visit our site, we collect details about your device, your interactions with the site, and information required for processing your purchases. Additional information may be collected if you contact us for customer support. “Personal Information” refers to any data that uniquely identifies you. Below is a list of the types of Personal Information we collect and the purposes for which we use it.

DEVICE INFORMATION

• Examples of Personal Information collected: web browser version, IP address, time zone, cookie details, viewed sites or products, search terms, and site interactions.
• Purpose of collection: To ensure the site loads properly for you and to conduct analytics that help improve site usage.
• Source of collection: Automatically collected through cookies, log files, web beacons, tags, or pixels when accessing the site.

Disclosure for business purposes: Shared with, but not limited to, our processors and banking partners.

ORDER INFORMATION

• Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: To fulfill contracts, process payments, arrange shipping, provide invoices, communicate with you, screen orders for potential risk or fraud, and offer information or advertising based on your preferences.
• Source of collection: Collected directly from you.

Disclosure for business purposes: Shared with, but not limited to, our processors and banking partners.

CUSTOMER SUPPORT INFORMATION

• Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: To provide customer support.
• Source of collection: Collected directly from you.

Disclosure for business purposes: Shared with, but not limited to, our processors Shopify, Pinwheel Gateway, and Square Payment Processing.

TEXT MARKETING NOTIFICATIONS

By subscribing to Titan Seed Bank’s text notifications, you agree to receive automated marketing text messages about products and services. Messages may be sent via automatic systems, and message frequency may vary. Consent is not a purchase condition, and standard message rates may apply. Opt-out instructions are provided.

MINORS

The site is not intended for individuals under 18. We do not intentionally collect Personal Information from children. Parents or guardians can request deletion by contacting [email protected].

SHARING PERSONAL INFORMATION

We share Personal Information with service providers to facilitate services and fulfill contracts. This includes compliance with laws, responding to legal requests, and protecting our rights.

BEHAVIORAL ADVERTISING

Personal Information is used for targeted advertisements or marketing communications. Opt-out options for targeted advertising are provided for Facebook, Google, Bing, and through the Digital Advertising Alliance’s portal.

USING PERSONAL INFORMATION

We use Personal Information to provide services, including product sales, payment processing, order fulfillment, and updates on products, services, and offers.

SELLING PERSONAL INFORMATION

Titan Seed Bank does not sell Personal Information as defined by the California Consumer Privacy Act (CCPA).

RETENTION

Personal Information is retained unless requested for erasure after order placement. Your rights regarding erasure are outlined in the ‘Your rights’ section.

COOKIES

Cookies are used to enhance your browsing experience by remembering actions and preferences. You can control and manage cookies through your browser settings. Blocking cookies may impact your user experience.

DO NOT TRACK

The site does not alter data practices based on “Do Not Track” signals.

CHANGES

This Privacy Policy may be updated for operational, legal, or regulatory reasons. Users are encouraged to check for updates periodically.

CONTACT

For privacy-related inquiries, complaints, or requests, please contact us at [email protected]. If you are unsatisfied with our response, you may lodge complaints with the relevant data protection authority.